Social Media Policy for Open Road Psychotherapy
Social Media Policy
Purpose:
To ensure that I utilise social media in a professional, responsible, respectful, and ethical way. This will apply not only to me, but any employee, volunteer or outside contractor who utilises social media on behalf of me or my organisation. This policy will be reviewed and updated regularly.
Definition:
Not limited to, but including:
Tiktok
Youtube
Blogs
Wikipedia
Friending: I will not accept (nor seek) friend requests from clients on any social media platform. No confidential matters will be discussed on social media platforms. I may use the platforms for educational or information purposes only.
Following: I may decide to follow individuals or organisations I deem professionally interesting. Those that I am following will be reviewed regularly to ensure they are still relevant.
Interacting: In my role as a therapist, I may engage with individuals or organisations on social media platforms. Interactions will be professional or for educational purposes only.
Search Engines: I may use search engines for educational purposes or information sourcing. Unless required to do so professionally, or by the laws of the land, I will not seek out information on my clients, or use search engines to verify confidential matters discussed within client sessions.
Business/Service Review Sites: I will not seek nor add my details to any business review site. Clients will remain able to post freely, but due to confidentiality, I will not respond to any comments or feedback posted online.
Location based services: I will not utilise location-based services on my organisation mobile phone, nor on social media platforms. This will be to aid client confidentiality.
Email: Email will be my preferred contact method. I will endeavour to answer emails promptly, within working hours – 9AM to 4PM, Monday to Friday. Any emails received outside this time, will be answered by the close of next working day – except when an out of office response is received.
Phone: My work mobile number will be switched on during the hours mentioned above. Whilst I will often not be able to respond immediately, I will aim to do so by close of the working day. Any phone call from me, will always be from a withheld number.
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